About DoorDash

DoorDash is the largest local commerce platform in the United States and a global leader in the on-demand logistics sector, powering millions of deliveries every day across restaurants, grocery, and retail. Operating at such a scale requires precise, rapidly updated location intelligence to ensure every delivery is fast, accurate, and reliable.

Moving beyond off-the-shelf navigation

Standard mapping solutions fell short of the complex demands of the DoorDash logistics network. Generic navigation and map services do not offer the adaptability necessary for specifically tailored operational needs and can add friction. For example, if delivery drivers often switch between apps for navigation, this interrupts focus. In a business where even a few seconds of saved time can significantly impact efficiency, optimizing operations at scale is paramount.

DoorDash required more than a provider—it chose Mapbox as a partner that can help solve hard problems, improve key metrics, and scale with the business globally.

DoorDash uses Mapbox to power in-app experiences for Dashers and Customers. With the control and customization that Mapbox enables, DoorDash can rapidly experiment, customize, and improve map and navigation experiences.

Mapbox provides a highly flexible platform for customized maps

When ordering for pickup in the DoorDash consumer mobile app or on the web at doordash.com/pickup, Customers can view nearby locations on a map built with Mapbox. DoorDash designers and engineers have the flexibility to tailor the map design and interactions to make the map a pleasant, fast, and useful interface. With customized map styling, DoorDash can ensure that the map feels integrated into its apps and displays only the locations and features that enhance the DoorDash Customer experience.

For delivery orders, DoorDash Customers can also now track the progress of their delivery visualized on Mapbox Maps within the DoorDash consumer mobile app. 

A better Dasher navigation experience at scale

With Mapbox, DoorDash embeds customized navigation directly into its Dasher app, allowing drivers to stay within a single, seamless workflow from pickup to drop-off. By combining the Mapbox Navigation SDKs, Maps SDKs for iOS and Android, and Directions and Matrix APIs, DoorDash can precisely build an optimized navigation experience for Dashers.

Dashers benefit from a more streamlined, in-app experience that reduces friction and helps them complete deliveries faster and more efficiently. DoorDash teams can continuously experiment and improve, using navigation as a lever to enhance delivery quality and efficiency across millions of orders. Routing, maps, and navigation are no longer black box third-party services – instead they have become configurable and strategic components of the DoorDash logistics platform.

Precision in the last mile is critical. Our collaboration with Mapbox has helped reduce friction for Dashers during the final moments of delivery. This has helped us improve our logistics network and we are excited to continue building with Mapbox as our partner.
Gayatri Iyengar, Sr. Director of Engineering, DoorDash

A partnership built for the future of delivery

Through close engineering collaboration, ride-alongs, and shared problem-solving, DoorDash and Mapbox work together to improve routing and delivery outcomes. The partnership provides DoorDash with greater visibility to diagnose and resolve issues, refine performance using real-world data, and introduce continuous improvements across the Dasher and Customer experience.

DoorDash and Mapbox continue to lead the way in how location services can enhance on-demand logistics. With a shared focus on performance, flexibility, and long-term growth, the partnership is designed to evolve alongside the DoorDash platform, supporting new services, new markets, and new ways to improve delivery outcomes.

The responsiveness and commitment to collaborating on innovative solutions have made Mapbox a long-term partner for DoorDash, not just a technology provider.